We ask that you first to look around your home or apartment complex and ask family, roommates, neighbors, and building management if they have seen your package. If your tracking shows your order has been delivered, but you can’t find your package we will always do our best to help! If you need your order to arrive quickly, please reach out to us at before placing your order to inquire if delivery is possible in the time frame you need - we don’t want you to feel stressed or disappointed!
We will always reach out to you via email to notify you if your order has been held and will work with you to get your order shipped as soon as possible. In some instances, we may hold your order from shipping if we have a question about your address or items. Saturday and Sunday do not count as business days. Please keep in mind that Australian public holidays may be different from those in your country. In the event of a dispatch delay, we will post a notification about this on our website!īusiness days are Monday through Friday with the exception of public holidays. We aim to have your order leave our warehouse within 24 hours unless it was placed outside of business days or there is dispatch delay. However, please keep in mind that your shipping speed begins once your package leaves our warehouse. When your order is sent to our warehouse team, you will receive a dispatch notification with tracking. Processing and packaging can take between 0 and 5 business days, but most orders are processed and packaged within 24 hours. Most orders will ship on the next business day and most ship within 24-hours of your order being placed! Please keep in mind that orders placed after 12 pm (Sydney, Australia time) on Fridays as well as orders placed Saturday and Sunday will ship on the next business day - usually Monday - with the exception of holidays!Īfter your order is placed, it is sent to our amazing warehouse team for processing and packaging. There will be a processing time between 0-5 business days at our warehouse between your order being placed and your order leaving our warehouse.įor shipping to Australia and New Zealand, please visit: įor shipping to the United Kingdom, Gibraltar, Guernsey, Isle of Man, please visit: įor shipping to Åland Islands, Albania, Andorra, Armenia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Svalbard & Jan Mayen, Turkey, Vatican City, please visit: įor shipping to the United States and all other countries, please visit: Īll orders are shipped from Sydney, Australia * Shipping Speed means how long it will take your package to reach you once your package has left our warehouse.
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